Privacy Policy

Privacy Policy

We care about our customers which is why we offer them quality products. We also take care of you and your privacy. And we value being upfront in all things, which is why we let you know what kind of information we collect and how we use it. If you have any questions or concerns about our Privacy Policy, please reach out. We want to help.

Log Files

Log files are basically our way of understanding who visits our websites. Anyone who owns a host company usually tracks and analyzes this data. Some of the information our log files contain include IP address, Internet Service, date and time, browsers, and the total number of clicks you complete on each of our web pages. None of this information can personally identify you. And the reason we track it is to help us understand our website trends, customers’ movements on our website, demographic info, and more.

Cookies Policy

Lots of companies use cookies today. Basically, this is a way for a website to facilitate customer preference and make it easier to visit different websites you’ve recently accessed. It helps us optimize your experience and customize our website information based on the information we get from cookies.

Third Party Privacy Policies

Any of our privacy policies and other terms and conditions don’t apply to third parties, advertisers, or other websites. We suggest you find and read the third party’s privacy policies, so you understand their specific terms as well as how to opt out of certain options. You can also disable cookies for any website in your Internet’s browser.

Underage Policies

It is our absolute priority to ensure children are protected while they view our website. Above all, we encourage parents to teach children Internet safety and oversee their child’s Internet use.

We do not knowingly or willingly track any identifiable information of children under 13. If it is possible that your child shared that information with Quality Hemp Source, we ask you to please contact us immediately so we can address the situation and remove the information as quickly as possible. Consent , By using our website, you have read, understood, and consent to our Privacy Policies and agree to its Terms and Conditions.

 

Shipping & Return Policy:

When can I get my refund?

We will refund your order 30 days from when you purchased.

If I need a refund, which products are eligible?

Any refunds we provide need to meet the following criteria:

  • Unopened items
  • Undamaged items

When we receive your item, we will process it and credit the price of the purchase minus shipping in around 3-5 business days. You are also more than welcome to use the refund as an exchange or replacement with other items that we sell.

If you ever have any questions or concerns, please reach out. Our email is: thequalityhemp@gmail.com

What if the product I received is damaged or defective?

Oof—first of all, sorry about that! Just know that our products are of the highest quality, and we test them to ensure that. We also work hard to make sure all shipments out of our warehouse are undamaged. But if there is damage during the shipping process, please contact us within 48 hours of delivery. Be sure to provide as much detail as you can including the type of product, the type of damage, and when you placed your order. We will be sure to address it with our shipping department and get a replacement product to you as quickly as possible!

General Shipping

We’ve shipped all over the United States! However, there are some states that still have restrictions on some of our CBD products. Check out your state’s laws on CBD products if you have any questions. Or reach out! We can help, too.

Shipping for Large Orders

Got a big order? Live in Alaska or Hawaii? Give us a call and we can work with you on price and availability if:

  • You live outside of the continental U.S.
  • Your order is over $5,000.

Also, just so you are aware, some shipping providers take longer than others. Be sure to check out shipping dates when you check out. When shipping weight-based items, our shipping policies align with the policies of our selected shipping companies. That usually means we will round up to the next full pound.

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